At Hoteiyses, we strive to provide you with the highest quality products and exceptional customer service. We want you to be completely satisfied with your purchase. However, if you need to return or exchange an item, we are here to assist you. Please read our Refund and Returns Policy carefully to understand the process.

  1. Eligibility for Refunds and Returns:
    • Earrings: For hygiene reasons, earrings are non-refundable and non-returnable unless they arrive damaged or defective.
    • Short Tops, Scarves, and Hats: These items are eligible for returns or exchanges within 14 days of the delivery date, provided they are unused, unworn, and in their original condition with tags attached.
  2. Refund and Return Process:
    • To initiate a refund or return, please contact our customer support team within the specified timeframe.
    • You will be required to provide your order details and the reason for the return.
    • Once your request is approved, we will provide you with a return shipping address.
    • Please securely package the item and ship them back to us using a trackable shipping method.
    • Once we receive the returned item and verify their condition, we will process your refund or exchange.
  3. Exchange Procedure:
    • If you wish to exchange an item for a different size, color, or style, please contact our customer support team.
    • We will assist you in placing a new order for the desired item, and once we receive the returned item, we will issue a refund for the original purchase.
  4. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer support team immediately.
    • We may request photos or additional information to assess the issue.
    • We will provide a resolution, which may include a refund, replacement, or repair, depending on the circumstances.
  5. Non-refundable/Non-returnable Items:
    • Please note that certain items, such as earrings (unless damaged or defective), are non-refundable and non-returnable for hygiene reasons.

Please note that the above policy applies to online purchases made through our website. In-store purchases may have different return procedures, so please consult our store staff for assistance.

If you have any further questions or need clarification, please don’t hesitate to contact our customer support team. We are here to ensure your shopping experience at Hoteiyses is enjoyable and hassle-free.