Thank you for shopping at Hoteiyses! We are committed to providing you with a seamless and enjoyable shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders. Please read this policy carefully.

  1. Order Processing:
    • We strive to process and ship all orders promptly. Orders are typically processed within 1-7 business days after payment confirmation, excluding weekends and holidays.
    • Please note that during peak seasons or promotional periods, order processing may take longer due to increased order volumes.
  2. Shipping Methods and Fees:
    • We offer various shipping methods to accommodate different delivery needs. The available options will be displayed during the checkout process.
    • Shipping fees are calculated based on the destination, weight, and dimensions of the package. The exact shipping cost will be displayed during the checkout process.
  3. Delivery Time:
    • The estimated delivery time depends on the shipping method selected and the destination address.
    • Please note that delivery times are estimates and not guaranteed. Factors such as customs clearance, weather conditions, and unforeseen circumstances may affect the actual delivery time.
  4. Tracking:
    • Once your order is shipped, you will receive a shipping confirmation email with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment.
    • Please note that tracking information may take some time to update after the package has been shipped.
  5. International Shipping:
    • We offer international shipping to select countries. International orders may be subject to customs clearance procedures, which can cause delays beyond our control.
    • Please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient.
  6. Shipping Address:
    • It is your responsibility to provide accurate and complete shipping information, including the recipient’s name, shipping address, and contact details.
    • We are not responsible for delays or misdeliveries resulting from incorrect or incomplete address information provided by you.
  7. Order Tracking and Support:
    • If you have any questions or concerns about your order, please contact our customer support team Email:service@hoteiyses.com. We will do our best to assist you and provide updates on your shipment.